Privacy Policy

Privacy Policy

At DesireVid, your privacy, safety, and trust are extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase any product from us.

By accessing our website or placing an order, you agree to the terms described below.

1. Information We Collect

We collect the minimum information required to process your order smoothly and securely.

A. Personal Details

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

B. Order Information

  • Product details

  • Payment method

  • Transaction ID

  • Order history

C. Device & Usage Data

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Cookies (for smooth website performance)

We DO NOT collect any sensitive personal details beyond what is necessary for delivery and support.

2. How We Use Your Information

Your information is used only for genuine, essential purposes:

✔ To process and deliver your order
✔ To communicate order updates and tracking information
✔ To respond to support queries
✔ To improve website performance
✔ To prevent fraud or unauthorized activities
✔ To send promotional messages (only if you opt-in)

We never use your information for any purpose not mentioned here.

3. Strict Privacy for Adult Products

We understand the sensitivity of adult wellness products.
Therefore:

✔ No product name appears on the package
✔ No brand or category is mentioned on the parcel
✔ Billing statements remain discreet
✔ Customer details are never shared with sellers or third parties beyond delivery requirements

Your identity and purchase history remain 100% confidential.

4. Sharing of Information

We do not sell, rent, or trade your personal data with any third party.

We only share limited information with:

A. Delivery Partners

To deliver your product:

  • Name

  • Address

  • Phone number

B. Payment Gateways

To verify and process your payment securely.

C. Legal Authorities

Only if required by law, government orders, or fraud investigations.

No product details are shared with anyone under any circumstance.

5. Data Security

We use advanced security measures to protect your data:

✔ SSL encryption
✔ Secure servers
✔ Limited access to customer information
✔ Regular security checks

While we take strong precautions, no online system is 100% hack-proof.
However, we ensure maximum possible protection for your data.

6. Cookies Policy

We use cookies to:

  • Improve website speed

  • Customize your experience

  • Save your preferences

  • Track website performance

You can disable cookies in your browser settings, but some website features may not work properly.

7. Your Rights

As a user, you have the right to:

✔ Request access to your data
✔ Correct or update your information
✔ Ask us to delete your personal data (except order records required by law)
✔ Opt-out of marketing messages anytime

To exercise your rights, contact us using the details below.

8. Data Retention

We keep your information only as long as necessary for:

  • Legal compliance

  • Order history

  • Customer support

  • Company records

We do not keep unnecessary or outdated data.

9. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

We advise you to read their policies before interacting with them.

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted on the website, and continued usage means you accept the new terms.

11. Contact Information

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us:

📧 Email: care@desirevid.shop
📞 Phone: 7838666308
📍 Address: Himachal Pradesh

We provide fast, discreet, and confidential support.

Your Privacy. Your Trust. Our Responsibility.

DesireVid is committed to protecting your personal information with the highest standards of confidentiality.

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